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Frequently Asked Questions

What is your question regarding?

1.    Promotions

2.    Ordering

3.    Shipping & Delivery

4.    Returns & Damages

5.    General Pet Enquiries

6.    Jobs

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Promotions

How do I find products which are on promotion?

At PetShopBowl we offer regular promotional savings. You can see these promotions by going onto our sale page, or you can tell a product is on sale by the red 'sale' banner across the right hand side of the product image.

Are there other ways to keep up with the latest deals and promotions?

You can keep in the loop by 'liking' our facebook page or by following us on twitter, we also post super cute pet pics and videos which be sure to make you smile! You can also sign up to our news letter by going onto our homepage, scrolling down and entering your details to the 'Pet Parent Post' section. (see below)

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Ordering

How do I make an order on your website? 

Making an order with PetShopBowl is very simple, just follow the step-by-step guide on the video below:

Can I make an order over the phone?

Yes if you wish to make an order over the phone simply call us on 01789-205-095 and we'll sort your order out for you as well as answering any questions you may have too.

What is Bottomless Bowl?

Bottomless Bowl is a subscription service to provide maximum convenience and help you save even more precious time, carry heavy pet supplies and money on expensive pet foods. For more information click here.

How do I sign up to Bottomless Bowl?

Signing up to Bottomless Bowl is very easy, during the checkout proccess you need to make sure you select the frequency on the drop down box 'Billing and Shipping frequency for Bottomless Bowl' (A demonstration is shown on the video above) Alternatively, you can ring us up and request Bottomless Bowl for products of your choice over the phone. You can select a frequency up to 12 weeks. If you need the order to go through on a particular date of the month just let us know and we can arrange this for you too.

What is the availablity of the products on your site?

We stock over 14,000 products on website but on the rare chance we have sold out of the product you want, we can offer you either a full refund, or we will source it from elsewhere within a week guaranteed.

What payment methods are available?

We accept all cards Maestro, Visa, American Express, Mastercard & Paypal. You can either pay via our website or by phone.

How do I change or cancel my order?

If your order has not yet been processed by our warehouse call or email us and you can change or cancel your order for a full refund. If your item has already been collected by our couriers you can simply refuse to accept it when it arrives & it will be sent back to us, there will be a fee of £12 to return it back to us (charged by our couriers). To read in more detail visit our Delivery & Returns page.

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Shipping & Delivery

How do I track my order?

Once your order is scanned by our couriers you will receive an email with your tracking number and a weblink to follow the entire process of your order to keep you in the loop.  Your parcel has: “Arrive at Coventry depot”, “In transit”, “At your local depot” & finally “Out for delivery”.

How soon will my order be delivered?

Here at PetShopBowl we are very proud of our delivery time. We pack & despatch 99% of your orders the same or next day offering you the best service out there. For 24hr dispatch please place your order with us by 10pm.

What if I'm not home when my order arrives?

Our couriers provide 3 delivery attempts before taking the parcel to their depots, but we understand you can’t put your life on hold waiting for your items to arrive, that’s why you can give delivery information at checkout. This means you can give specific instructions of where to leave your parcel if you’re not home. With a neighbour? By the back door? Under the plant pot?

What do I do if my order is late or even lost?

If your item does not arrive within 72 hours of it being dispatched email us at bark@petshopbowl.co.uk or call us with your order number and we will carry out an investigation with our courier to find out exactly where your parcel is. We will send out a replacement product immediately if the courier is at fault. For more details see our Terms and Conditions page.

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Returns & Damages

How do I return an item?

We have a new 365 day return policy so simply post the item back to us at: PetShopBowl, Unit 5 Hatton Rock Business Park, Hatton Rock, Warwickshire, CV37 0BX 

If I'm not happy with a product, how do I return an item for a full refund?

If you are ever dissatisfied with any item for any reason whatsoever, you may return it back to us. We will reimburse you for the full value of the item. All we ask is that it is returned to us within 365 days of you receiving it and in its original/new condition. You will be responsible for the cost of returning the item. If you received free delivery then your refund will be minus the outgoing postage charge £6.00. 

What do I do if I have been sent the wrong item?

All the parcels are carefully packed by our delivery team and then double checked but in the unlikely event you end up with a different item call or email us on 01789-205-095. Leave the parcel in the exact condition it arrived and post it back to us or we will arrange for collection with our courier. We will send you a new item immediately.

What do I do if my order has been stolen or damaged?

All items we send are fully insured. If in the unlikely event your order is damaged or stolen call us immediately on 01789-205-095 or email us bark@petshopbowl.co.uk .

If damaged please take photos of the parcel in the exact same condition it arrived to you in and email them back to us. As soon as we receive photos we will send you a new item with no extra fee.

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General Pet Enquiries

What is a complete food?

A complete food is a tasty, fully balanced quality food. It contains all the essential vitamins and minerals to ensure the overall health and condition of your pet.

What is 'kibble'?

Kibble is basically a word for ground meal shaped into pellets used for pet foods.

What does 'hypo-allergenic' mean?

'Hypoallergenic' basically means that particular pet food is a lot less likely to cause or trigger allergies in your dog. It may be easy to refer to as 'anti-allergies'

How do I know how long a bag of food will last?

The easiest way to find a rough estimate of how long a bag will last you is by doing the following equation: 

Amount of grams in bag / Average amount of grams to feed = Days bag will last

Can I feed my puppy adult food?

We wouldn't recommend this, puppies need a lot of things to grow into healthy, happy dogs. Puppies need calcium for bone growth, protein for healthy muscle tissue, and lots of nutrients to allow these fat little balls of fur to grow into healthy adult dogs. Adult food contains nutrients for an adult dog, not puppies.

Is it better to feed my dog/cat dry, wet food or both?

It really is down to preference, wet food can be a great source of hydration whereas dry food is great for convenience and dental health - so a mixture can be great, however either wet or dry food are both healthy options for your dog!

How do I ensure my pet has good dental health?

Feeding your pet dry food is a great way to ensure healthy teeth for your pet as the chewing of the pellets helps to decrease the build up of dental plaque and tartar. Also, using dental treats are a great way to help teeth too, one of our best-sellers is dentastix for dogs and is very popular with our customers!

How to I ensure a my dog has a healthy coat and skin?

To ensure a healthy coat and skin there are many different things you can do, including feeding them a balanced healthy diet, regularly grooming your pet and keeping your pet clean with shampoos and regular washes. For more information click here.

My dog/cat is overweight, what should I do?

If you feel your dog or cat has put on a few pounds to the point where it's unhealthy then giving them a light food is a great option we stock many different brands for both dogs and cats. For more information, click here.

What is 'breed-specific' and is this better to feed my dog?

Breed specific diets have their benefits as they contain ingredients which are tailored to that specific dogs needs, for example Chihuahua food will have kibble adapted especially for their small jaws. However they aren't essential, it's just as healthy to feed your dog a normal food - it's simply down to preference. To look at some of these diets click here

What are veternary diets and how do I know if my dog needs one?

Vet recommended diets have been scientifically formulated to ensure that your pet gets optimum nutritional value from every meal. They are also tailored to specific needs, for example if your dog has problems with their renal health. At PetShopBowl we stock many vet diets including Hills, Eukenuba, Dechra and more.

Why is it important that I feed my dog food based on their lifestage?

It is important to feed your dog a diet that appropriate to their lifestage as it provides balanced nutrition that can go a long way in keeping them happy and healthy. Puppy foods have higher levels of protein, fat, calcium phosphorous, sodium and chloride in comparison to adult foods - this is to support your dogs rapid growth and development. Adult foods are the appropriate choice for most adult dogs as these foods provide the balanced nutrition needed to keep dogs that are in the prime of their life healthy and happy. Senior diets tend to contain lower levels of fat to help prevent weight gain, increased levels of anti-oxidants or moderate levels of protein aimed at maintaining muscle mass while not overworking the kidneys. For more information on lifestage specific diets click here.

How good is my dog's food?

All complete pet diets do contain enough amounts of the nutrients that dogs need (only from what we know from previous research) but there is a huge difference between the quality of bottom-end and top-end brands. Have a look where the diet you feed your dog is below (or a similar brand) and can if you're feeding your dog a lower-scale brand maybe upgrade them to the next group.

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For more information click here.

Can I feed my cat dog food?

People often ask this question as dog food is usually cheaper than cat food, and many cat owners have seen their cats stealing dog food from their dog's food bowl and wonder whether it's okay for cats to eat. We certainly don't reccommend it, cats and dogs both have very different nutritional needs and therefore should have different foods to suit them. A few nibbles from the dog bowl however won't do your cat any harm!

What can I do to prevent my dog/cat from getting fleas?

Regular flea treatment is important to keep your pet safe from the nasty parasites that are waiting to jump on to your pet during walks and even in your own garden. We stock plently of flea treatments at PetShopBowl including Frontline, Bob Martin, Johnsons and Beaphar. For more information about fleas and treatment click here.

Is your question not here? E-mail our Pet Health Advisor, Keeley at keeley@petshopbowl.co.uk. 

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Still need help?

Please feel free to call us any time on 01789-205-095 and we will help you with any other questions you may have.

Help us

We are always trying to improve our service so if you have any comments on how we’re doing or what we could do to be better then let us know.

Call us on 01789-205-095 or email us at bark@petshopbowl.co.uk 





Hallo, Bonjour, Hola! We now ship to Europe!