Frequently Asked Question’s
At PetShopBowl we offer regular promotional savings. To keep up to date follow the ‘Latest Deals’ by joining our facebook page & our news letter.
We stock over 6,000 products on site but on the rare chance we have sold out of the product you want we can offer you either a full refund, or we will source it from elsewhere within a week guaranteed.
We accept all cards Maestro, Visa, American Express, Mastercard & Paypal
Changing/Cancelling your order
If your order has not yet been processed by our warehouse call or email us and you can change or cancel your order for a full refund.
If your item has already been collected by our couriers you can simply refuse to accept it when it arrives & it will be sent back to us, there will be a fee of £12 to return it back to us (charged by our couriers). To read in more detail visit our Delivery & Returns page
Shipping & Delivery
Tracking your order
Once your order is scanned by our couriers you will receive an email with your tracking number and a weblink to follow the entire process of your order to keep you in the loop. Your parcel has: “Arrive at Coventry depot”, “In transit”, “At your local depot” & finally “Out for delivery”.
Here at PetShopBowl we are very proud of our delivery time. We pack & despatch 99% of your orders the same or next day offering you the best service out there. For 24hr dispatch please place your order with us by 10pm.
If you’re not home
Our couriers provide 3 delivery attempts before taking the parcel to their depots, but we understand you can’t put your life on hold waiting for your items to arrive, that’s why you can give delivery information at checkout. This means you can give specific instructions of where to leave your parcel if you’re not home. With a neighbour? By the back door? Under the plant pot?
If your item does not arrive within 72 hours of it being dispatched email us at firstname.lastname@example.org or call us with your order number and we will carry out an investigation with our courier to find out exactly where your parcel is. We will send out a replacement product immediately if the courier is at fault. For more details see our Terms and Conditions page.
Returns & Damages
How to return an item
We have a new 365 day return policy so simply post the item back to us at: PetShopBowl, Unit 5 Hatton Rock Business Park, Hatton Rock, Warwickshire, CV37 0BX
Returning items for a refund
If you are ever dissatisfied with any item for any reason whatsoever, you may return it back to us. We will reimburse you for the full value of the item. All we ask is that it is returned to us within 365 days of you receiving it and in its original/new condition. You will be responsible for the cost of returning the item. If you received free delivery then your refund will be minus the outgoing postage charge £6.00.
All the parcels are carefully packed by our delivery team and then double checked but in the unlikely event you end up with a different item call or email us on 01789-205-095. Leave the parcel in the exact condition it arrived and post it back to us or we will arrange for collection with our courier. We will send you a new item immediately.
Security or Damaged Items
All items we send are fully insured. If in the unlikely event your order is damaged or stolen call us immediately on 01789-205-095 or email us email@example.com .
If damaged please take photos of the parcel in the exact same condition it arrived to you in and email them back to us. As soon as we receive photos we will send you a new item with no extra fee.
Still need help
Please feel free to call us any time on 01789-205-095 and we will help you with any other questions you may have.
We are always trying to improve our service so if you have any comments on how we’re doing or what we could do to be better then let us know.
Call us on 01789-205-095 or email us at firstname.lastname@example.org